Returns & Refund Policy

I RECEIVED A FAULTY OR INCORRECT ITEM, WHAT SHOULD I DO?
*Kindly contact our customer service with the item code and order number provided. We will take full responsibility and arrange the carrier to collect the faulty or incorrect item from you.

CAN I RETURN MY PURCHASE?
* All returns must be returned / sent back within 10 calendar days. This return validity period begins from the date the goods are delivered to your shipping address.
*
Please note that the following items can't be returned for hygiene reasons:
1. Accessories
2. Innerwear / Under Garments

* Return of SALES & DISCOUNTED item are not allowed and accepted.

*Please do not remove the original / seal for hygiene reasons. (e.g. all returned item/s should be sent in their original condition and packaging including return form, tags, unworn, unwashed and unaltered.) We reserve the right to reject returns that do not meet these criteria.

CAN I EXCHANGE MY ITEM?
*No, but you may place a new order with the store credit from the returned goods.

HOW DO I RETURN AN ITEM?
*Shipping your item to the following address:
Nine studio
9a jalan lingkaran bentara 1,pusat komersial bentara 83000 batu pahat johor.
016-7897896

All goods sold are 'NON-REFUNDABLE' except (ⅰ)Failed Delivery (ⅱ)Wrong Delivery (ⅲ)Damaged good during delivery